How we collect, use and protect the personal data you share with us through this website — and the rights you have over it.
VISUALEX COLOMBIA S.A.S. (“Visualex”, “we”, “us”) is the party responsible for processing the personal data collected through this website, in accordance with Colombian Law 1581 of 2012 and Decree 1377 of 2013 (the Habeas Data regime).
We collect only the data you choose to give us and a limited amount of technical data needed to run the site.
When you visit the site, our hosting provider and certain third-party services may process your IP address, browser type, device information and pages viewed, for security and basic operation. See our Cookie Policy for detail.
We use your personal data strictly for the following purposes:
We do not sell your personal data, and we do not use it for automated advertising profiling.
Under Law 1581 of 2012, we process your data based on the authorization you grant when you submit the contact form and accept this Privacy Policy. Providing your data is voluntary; however, some fields are required for us to respond to your enquiry.
You may withdraw your authorization at any time, subject to any legal or contractual duties that require us to retain certain information.
We share your data only with providers that help us operate, and only as far as needed:
Some of our providers (such as Google) are located outside Colombia, mainly in the United States. By using the site you understand that limited data may be processed abroad under those providers’ own safeguards and privacy terms.
We keep your data only as long as needed for the purposes above and to meet our legal obligations. When it is no longer needed, we delete or anonymize it.
As the data owner (titular), Colombian law gives you the right to:
To exercise any of these rights, write to contact@visualex.co with your request and enough information for us to identify you.
In line with Decree 1377 of 2013, we will answer queries within ten (10) business days and complaints within fifteen (15) business days. If we need more time, we will tell you why and give a new date.
We apply reasonable technical and organizational measures to protect your data against loss, misuse or unauthorized access. No system is completely secure, but we work to keep your information safe.
This website is aimed at companies and professionals. We do not knowingly collect personal data from children or adolescents. If you believe a minor has provided data, contact us and we will delete it.
We may update this Privacy Policy. The current version and its effective date are always shown at the top of this page.
This policy is governed by the laws of the Republic of Colombia. The Spanish version is the legally binding one; any translation is provided for convenience.